Your privacy matters to us. This Fair Go Casino privacy policy explains, in plain English, how we collect, use, store and safeguard your personal data when you visit fair-go-casino.net, register an account, claim a bonus or play any of our 4,000+ games. Fair Go Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao, and our approach to data protection is aligned with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs) and, where applicable, the European GDPR. By using our services, you confirm that you have read and accepted this privacy policy together with our cookie policy.
Who Is Responsible for Your Personal Data at Fair Go Casino
The data controller for all data processing described on this page is the operating company of Fair Go Casino, registered in Curaçao and licensed by the Government of Curaçao. The controller decides why and how your personal information is processed. Day-to-day oversight of confidentiality and information security is handled by our appointed Data Protection Officer (DPO), who can be reached at any time:
- Data Protection Officer: [email protected]
- General privacy enquiries: [email protected]
- Customer support: [email protected] (live chat 24/7, e-mail replies within 12 hours)
What Personal Data Fair Go Casino Collects
Fair Go Casino applies a strict data minimisation principle: our data collection is limited to what we genuinely need to run a safe, legal and enjoyable online casino. The categories of user data we process are set out below.
| Category | Examples | Why we need it |
|---|---|---|
| Identification data | Full name, date of birth, ID documents | Age verification (18+), mandatory KYC before your first withdrawal |
| Contact data | E-mail address, phone number, residential address | Account management, verification, communication |
| Financial data | PayID details, card numbers (masked), crypto wallet addresses, transaction history | Deposits from A$20, withdrawals from A$30, AML monitoring |
| Gaming activity | Bets, wins, bonus use, session duration, VIP level | Service provision, responsible gambling, fraud prevention |
| Technical data | IP address, device type, browser, operating system, cookies | Security, geolocation checks, platform optimisation |
| Communication data | Live chat transcripts, e-mails, complaints | Support quality, dispute resolution |
| Sensitive data | Self-exclusion requests, responsible gambling limits | Player protection obligations |
| Third-party data | Verification results from payment providers and ID-check services | KYC/AML compliance |
How We Collect Your Information
We gather personal information through three main channels:
- Directly from you — when you register, verify your account, make a deposit via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer, or contact our support team.
- Automatically — through cookies, server logs and analytics tools whenever you browse fair-go-casino.net or use our Android APK or iOS Web App.
- From third parties — payment providers, identity verification services and fraud prevention agencies that help us meet our legal obligations.
Why Fair Go Casino Processes Your Data
Every act of data processing at Fair Go Casino rests on a clear purpose and a valid legal basis. We never sell your personal data, and we never use it for purposes you would not reasonably expect.
Purposes of Processing
- Account management — creating and maintaining your player account, processing logins and password resets.
- Service provision — delivering games from 50+ providers, crediting the welcome package of up to A$500 + 100 free spins, running the five-level VIP programme with 10%–20% cashback.
- Legal compliance — mandatory KYC checks before the first withdrawal, AML screening, record-keeping required by our Curaçao licence.
- Payments — processing deposits and withdrawals within our standard limits (A$5,000/day, A$15,000/week, A$30,000/month) and 24–72 business-hour payout window.
- Security — detecting fraud, multiple accounts and bonus abuse; protecting data security across the platform.
- Responsible gambling — enforcing deposit, bet, loss and session limits, cooling-off periods (24h to 30 days) and self-exclusion (6 months to permanent).
- Communication — service messages, and marketing offers only where you have opted in.
- Improvement — analysing aggregated user data to improve games, promotions and site performance.
Legal Bases
Depending on the situation, we rely on: performance of our contract with you (the Terms and Conditions), compliance with legal obligations (licensing, KYC/AML), our legitimate interests (security, fraud prevention, service improvement) and your consent (marketing communications and non-essential cookies). You may withdraw consent at any time without affecting your ability to play at Fair Go Casino.
Fair Go Casino Cookie Policy
Like almost every modern website, fair-go-casino.net uses cookies — small text files stored on your device. Our Fair Go Casino cookie policy distinguishes four types:
| Cookie type | Purpose | Can you disable them? |
|---|---|---|
| Essential cookies | Login sessions, security tokens, fraud prevention | No — the site cannot function without them |
| Analytical cookies | Visitor statistics, page performance, error tracking | Yes, via the cookie banner or browser settings |
| Functional cookies | Language, preferred games, display settings | Yes, though some features may not work |
| Marketing cookies | Personalised offers and promotional campaigns | Yes — used only with your consent |
You can manage or delete cookies at any time through your browser. Note that blocking essential cookies will prevent you from logging in to Fair Go Casino.
Who We Share Your Personal Information With
Fair Go Casino treats confidentiality as non-negotiable. We disclose personal information only when there is a legitimate reason, and always under contractual safeguards:
- Payment providers — PayID, card networks, e-wallet operators and crypto processors, strictly to execute your transactions.
- Game and platform providers — Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt and other studios receive only the technical data needed to run games; they never see your identity documents.
- Regulatory authorities — the Curaçao licensing authority, law enforcement or courts, where the law requires disclosure.
- Verification and fraud-prevention partners — for KYC/AML checks.
- Professional advisers — auditors and lawyers bound by strict duties of confidentiality.
International Data Transfers
Because Fair Go Casino is operated from Curaçao and serves players in Australia, some data storage and processing takes place outside Australia. Whenever your personal data crosses borders, we apply appropriate safeguards — contractual data protection clauses, encryption in transit and at rest, and partner due diligence — so that your privacy rights travel with your data.
Registration Bonus Pack 4000€ + 300 Free Spins
Activate NowData Security at Fair Go Casino
Robust information security is the backbone of this privacy policy. Fair Go Casino invests continuously in technical and organisational measures to keep your user data safe:
- 256-bit SSL/TLS encryption on every connection between your device and our servers;
- Encrypted databases and firewall-protected server infrastructure;
- RNG software certified by independent testing laboratories;
- Strict internal access controls — only authorised staff with a genuine need may view your personal data;
- Regular security audits, penetration testing and staff training in data protection;
- Two-factor authentication options and continuous monitoring for suspicious account activity.
No system on the internet can be guaranteed 100% secure, so we also encourage you to use a strong, unique password and never share your login details. If we ever detect a breach affecting your data security, we will notify you and the relevant authorities as required by the Notifiable Data Breaches scheme.
Data Storage and Retention Periods
Fair Go Casino keeps personal information only for as long as necessary. Our data storage schedule follows legal and regulatory requirements:
- Account and KYC data: for the life of your account plus 5 years after closure, as required by AML legislation;
- Transaction records: at least 5 years from the date of the transaction;
- Support correspondence: up to 3 years for quality and dispute purposes;
- Marketing preferences: until you withdraw consent or unsubscribe;
- Self-exclusion records: retained permanently to protect excluded players.
Once a retention period expires, the relevant user data is securely deleted or irreversibly anonymised.
Your Privacy Rights as a Fair Go Casino Player
Under the Australian Privacy Principles and, where relevant, the GDPR, you enjoy strong privacy rights over your personal data held by Fair Go Casino:
- Right of access — request a copy of the personal information we hold about you;
- Right to correction — have inaccurate or outdated details fixed;
- Right to deletion — ask us to erase data we are not legally required to keep;
- Right to restriction — limit certain data processing while a complaint is investigated;
- Right to portability — receive your data in a structured, machine-readable format;
- Right to object — opt out of direct marketing and profiling at any time;
- Right to withdraw consent — for any processing based on your consent, including marketing cookies.
To exercise any of these rights, e-mail [email protected] or contact live chat. We respond within 30 days and never charge a fee for a reasonable request. If you believe Fair Go Casino has mishandled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au — although we would appreciate the chance to resolve the issue directly first.
Responsible Gambling and Your Data
Some of the most sensitive data processing we perform relates to player protection. When you set deposit, bet, loss or session limits, request a cooling-off period or activate self-exclusion, Fair Go Casino records this information and uses it solely to enforce your choices. These records are handled with heightened confidentiality and are never used for marketing purposes.
Changes to This Privacy Policy
We review the Fair Go Casino privacy policy regularly to reflect changes in law, technology and our services. Significant updates will be announced on this page and, where appropriate, by e-mail. The "last updated" date at the foot of the page always shows the current version. Continued use of fair-go-casino.net after an update constitutes acceptance of the revised terms.
Registration Bonus Pack 4000€ + 300 Free Spins
Activate NowFrequently Asked Questions About Fair Go Casino Data Protection
Does Fair Go Casino sell my personal data?
No. Fair Go Casino never sells, rents or trades your personal data. We share it only with the trusted partners and authorities listed in this privacy policy, and only when necessary.
Why do I have to complete KYC verification?
Our Curaçao licence and international AML rules oblige us to verify every player's identity before the first withdrawal. This data collection protects you against fraud and keeps the platform safe for all Australian players.
How does Fair Go Casino protect my payment details?
All transactions are protected by 256-bit SSL/TLS encryption, card numbers are stored in masked form only, and crypto payments add a further layer of privacy. Our information security systems are audited regularly.
Can I use Fair Go Casino without accepting cookies?
You can decline analytical, functional and marketing cookies through the consent banner. Essential cookies, however, are required for login and security, so the site cannot operate without them — see the full cookie policy section above.
How do I delete my account and my data?
Contact [email protected] or the DPO. Your account will be closed promptly; note that certain records must be retained for up to 5 years under AML law before final deletion from our data storage systems.
Who supervises Fair Go Casino data protection compliance?
Internally, our Data Protection Officer monitors Fair Go Casino data protection practices. Externally, Australian players may contact the OAIC, the national supervisory authority for privacy matters.
Transparency builds trust — and trust is what keeps players coming back. This Fair Go Casino privacy policy reflects our commitment to genuine data protection: minimal data collection, bank-grade data security, clear privacy rights and honest communication. If anything on this page is unclear, our team is available around the clock at [email protected]. Play with confidence, knowing your personal information is in safe hands at Fair Go Casino.